Supplier Management Overview Training
OVERVIEW
This one-hour responsive e-Learning course created while I worked for Meta’s HR Supplier Management team as a Trainer/Instructional Designer educates employees on the end-to-end Supplier Engagement Lifecycle and their responsibilities as part of their contractual supplier relationships. Topics covered (as broken down by chapters/lessons) include: Sourcing/Selecting a Supplier, Onboarding Suppliers and Risk Assessment, Contracting, Ongoing Performance Management and End of Engagement Activities.
My role and responsibilities: Instructional Designer | Content Writer & eLearning Architect
Targeted Audience: Meta Internal Employees
Tools Used: Articulate Rise (on-demand eLearning Course), MS PowerPoint (real-time training and storyboard for interactive course build), Adobe Creative Suite, Canva, Biteable (animated videos) and Vimeo (video)
PROCESS
I designed and developed this live training and interactive course over nine months by:
Collaborating closely with various teams at the company including Enterprise and org-specific Supplier Management, Legal, Sourcing/Procurement, Contracting, Guided Buying, and Contingent Workforce to gather expert content for each step in the supplier engagement lifecycle/process, including wiki and tool links, sample timelines and visual representations, alongside ensuring the inclusion of relevant and accurate company guidelines and policy,
Constructing a preliminary Storyboard using PPT to better organize each topic within the training course, and ensure learning objective alignment as well as having a shareable text-based training reference,
Presenting a live training pilot of the PPT version of the overview in order to gather feedback on content from key contributors,
Furthering the Storyboard by revising content based on pilot feedback and noting key elements, features and opportunities for interactive activities to make the eLearning experience truly engaging for on-demand learners,
Building short videos - with a focus on an animation theme incorporating a robot mascot to reflect playful tech culture of company - using Vimeo and Biteable to embed in eLearning course,
Using Articulate Rise to creatively build an aesthetically attractive experience and bring the course to life, and
Integrating extra visual/media elements created with Adobe Creative Suite, Canva and Vimeo.
OUTCOME
Information about the eLearning course was disseminated in Quarterly Business Reviews on internal employee information channels. Within six months, over 120 employees had engaged with the Supplier Management Overview Training, with a 92% completion rate. This course is set to be included in employee onboarding by Q3 of 2023 for all teams actively or potentially engaged in supplier relationships.
